2021年9月17日，为进一步提升全国移动电话卡“一证通查”服务质量和水平，及时回应广大用户关切，切实解决部分移动通信转售企业在“一证通查”服务中存在的客服电话接通率低、业务受理不熟练、查询方式未公示、身份验证不合规等突出问题，工业和信息化部网络安全管理局组织三家基础电信企业和39家移动通信转售企业召开会议，通报“一证通查”服务整体情况，提出用户服务保障工作要求。
会议要求，各移动通信转售企业要进一步提高思想认识，坚持以人民为中心，加大人力物力投入，强化“一证通查”用户服务保障；要不折不扣落实监管部门要求，优化完善用户投诉处理工作机制及流程，做好号卡明细查询、异地号卡销户等工作，并在企业官网、营业网点等各类渠道明示办理流程，不得人为设立业务办理门槛；要进一步畅通客服电话，及时高效受理用户投诉，确保“事事有回应、件件有着落”。
会上，各移动通信转售企业签署了《全国移动电话卡“一证通查”服务承诺书》，郑重承诺将坚决做好“一证通查”用户服务保障工作，对于用户提出存在异议手机号码，将及时进行号码核实、剥离、关停或销户等，切实保障广大人民群众合法权益。
为方便广大用户详细了解移动电话卡明细查询和销户办理流程，工业和信息化部网络安全管理局组织39家移动通信转售企业制作了号码明细查询和销户业务办理手册，广大用户可点击以下链接进行查看。
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移动通信转售企业简称 |
明细查询宣传链接 |
销户业务办理宣传链接 |
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蜗牛移动 |
https://mp.weixin.qq.com/s/Srv34ocAuJUmiRjBKslqLQ |
https://mp.weixin.qq.com/s/Srv34ocAuJUmiRjBKslqLQ |
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远特通信 |
https://mp.weixin.qq.com/s/wPpowAhcfipQkoOA3MUuhA |
https://mp.weixin.qq.com/s/wPpowAhcfipQkoOA3MUuhA |
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分享通信 |
https://mp.weixin.qq.com/s/BQdHc04_zg7Yqf-KNV_7bw |
https://mp.weixin.qq.com/s/BQdHc04_zg7Yqf-KNV_7bw |
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迪信通通信 |
http://wx.dxt10026.com/server/ad/adPage.jsp |
http://wx.dxt10026.com/server/ad/adPage.jsp |
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优友互联 |
http://www.uyou.com/ https://mp.weixin.qq.com/s/zdBu8maomh5C0YtBfaoewA |
http://www.uyou.com/ https://mp.weixin.qq.com/s/zdBu8maomh5C0YtBfaoewA |
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天音移动 |
https://mp.weixin.qq.com/s/p2KwhIhoM0QsZp1jGOgkbw |
https://mp.weixin.qq.com/s/p2KwhIhoM0QsZp1jGOgkbw |
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连连科技 |
https://mp.weixin.qq.com/s/b8Zm9X8brNPom3qw5U_WzQ |
https://mp.weixin.qq.com/s/b8Zm9X8brNPom3qw5U_WzQ |
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乐语通信 |
https://boss.funtalk.cn/#/faq/index |
https://boss.funtalk.cn/#/faq/index |
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华翔联信 |
https://mp.weixin.qq.com/s/DupKpXs-EApebGDg04sPIQ |
https://mp.weixin.qq.com/s/j5V_UcaZwpVC891sZCmcNw |
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京东通信 |
https://mp.weixin.qq.com/s/uNKzodGLcTW3rxHJNghRgA |
https://mp.weixin.qq.com/s/uNKzodGLcTW3rxHJNghRgA |
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北纬蜂巢 |
https://mp.weixin.qq.com/s/aHqfeIxj5bcRRgBo_Is3dA |
https://mp.weixin.qq.com/s/aHqfeIxj5bcRRgBo_Is3dA |
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阿里通信 |
https://mp.weixin.qq.com/s/Ez0w-DcIivRNi1hEPW8OXA |
https://mp.weixin.qq.com/s/Ez0w-DcIivRNi1hEPW8OXA |
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话机世界 |
https://m.weibo.cn/1944671930/4684247023486065 |
https://m.weibo.cn/1944671930/4684196536648851 |
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三五数字 |
https://mp.weixin.qq.com/s/dz-0MagM23KWJxFlA3VzHg |
https://mp.weixin.qq.com/s/dz-0MagM23KWJxFlA3VzHg |
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国美极信 |
https://mp.weixin.qq.com/s/1gECWO55_74DY9tvbX8mJg |
https://mp.weixin.qq.com/s/ZXsISrt_rEwi9a7jUBQXTg |
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苏宁互联 |
https://mp.weixin.qq.com/s/fddaeY_vlQcHzoPiXFI66A |
https://mp.weixin.qq.com/s/fddaeY_vlQcHzoPiXFI66A |
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中期移动 |
https://mp.weixin.qq.com/s/HUVcgfbzCPWOtxZOI56OMw |
https://mp.weixin.qq.com/s/HUVcgfbzCPWOtxZOI56OMw |
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长江时代通信 |
https://mp.weixin.qq.com/s/zUDYRNOgHYALg71e0SVs4A |
https://mp.weixin.qq.com/s/zUDYRNOgHYALg71e0SVs4A |
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朗玛移动 |
https://mp.weixin.qq.com/s/tg34Z1F_N9CRu4lY3hgHIw |
https://mp.weixin.qq.com/s/tg34Z1F_N9CRu4lY3hgHIw |
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中兴视通 |
https://mp.weixin.qq.com/s/RJ1tdsnSFuYZpP-yPIOkNw |
https://mp.weixin.qq.com/s/RJ1tdsnSFuYZpP-yPIOkNw |
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用友通信 |
http://business.yonyoutelecom.cn/commonProblem/questions?indexVal=2 |
http://business.yonyoutelecom.cn/commonProblem/questions?indexVal=7 |
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普泰移动 |
https://mp.weixin.qq.com/s/ymm2PzlQeS9IeCx2uzhYgg |
https://mp.weixin.qq.com/s/ymm2PzlQeS9IeCx2uzhYgg |
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蓝猫移动 |
https://mp.weixin.qq.com/s/BMwIKoi99DmcFmln8e9OTQ |
https://mp.weixin.qq.com/s/BMwIKoi99DmcFmln8e9OTQ |
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银盛通信 |
https://mp.weixin.qq.com/s/XImkpNMHIzYNRtFul8K--Q |
https://mp.weixin.qq.com/s/XImkpNMHIzYNRtFul8K--Q |
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红豆电信 |
https://mp.weixin.qq.com/s/I8Y8xKAgkocVEdAcD947-g |
https://mp.weixin.qq.com/s/I8Y8xKAgkocVEdAcD947-g |
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星美通信 |
https://www.toutiao.com/i7010636742558564895/ |
https://www.toutiao.com/i7010636742558564895/ |
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优酷移动 |
https://mp.weixin.qq.com/s/ly-b2wALW-HqR0FudqCtoA |
https://mp.weixin.qq.com/s/ly-b2wALW-HqR0FudqCtoA |
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日日顺通信 |
https://mp.weixin.qq.com/s/tH_GbKtW5FsK2NUH0Zhhsw |
https://mp.weixin.qq.com/s/tH_GbKtW5FsK2NUH0Zhhsw |
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华云互联 |
https://mp.weixin.qq.com/s/ksEidyfBsLplaaYT8iCMRg |
https://mp.weixin.qq.com/s/ksEidyfBsLplaaYT8iCMRg |
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小米移动 |
https://mp.weixin.qq.com/s/rMO2urgVGFZk7-hWpnUjCA |
https://mp.weixin.qq.com/s/rMO2urgVGFZk7-hWpnUjCA |
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二六三云卡 |
https://mp.weixin.qq.com/s/h24EZHi18tEWgiLypFBQLQ |
https://mp.weixin.qq.com/s/h24EZHi18tEWgiLypFBQLQ |
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海航通信 |
https://mp.weixin.qq.com/s/OEsjLuqDcaLu3YGOrpPjMg |
https://mp.weixin.qq.com/s/OEsjLuqDcaLu3YGOrpPjMg |
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联想懂的通信 |
https://mp.weixin.qq.com/s/PJ2XMh60wwpQ0XjC07ksig |
https://mp.weixin.qq.com/s/PJ2XMh60wwpQ0XjC07ksig |
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全民优打 |
https://mp.weixin.qq.com/s/Y2SEuhfvLVLodOTCecJ2qw |
https://mp.weixin.qq.com/s/Y2SEuhfvLVLodOTCecJ2qw |
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丰信移动 |
http://www.phtion.com/common/help1_4 |
https://mp.weixin.qq.com/s/XHW-7sc-HFuHi-TIhm8bOQ |
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网信移动 |
https://mp.weixin.qq.com/s/rcr6vbkG-92EIEgaSGiTKA |
https://mp.weixin.qq.com/s/rcr6vbkG-92EIEgaSGiTKA |
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民生通讯 |
https://mp.weixin.qq.com/s/5xH2EAsUdPKwjUmlCyqp7A |
http://ms170.cn/problemDesc |
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长城移动 |
https://mp.weixin.qq.com/s/kPH_Brb_qy6I22ez05yd3Q |
https://mp.weixin.qq.com/s/kPH_Brb_qy6I22ez05yd3Q |
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河马通信 |
https://mp.weixin.qq.com/s/wM5D1qm_h0h4kfdN_pISzQ |
https://mp.weixin.qq.com/s/wM5D1qm_h0h4kfdN_pISzQ |
